NDIS Interpreting and Translation
Find a list of NDIS Interpreting and Translation . There are currently some Interpreting and Translation providers offering a range of services.
Some Australians with disability are from backgrounds that are culturally and linguistically diverse (CALD), and are unable to effectively communicate with providers on their own. These individuals now qualify for interpreting and translation assistance funded by the NDIS, which has partnered with Translating and Interpreting Service (TIS National) to deliver these supports. The goal is to ensure that information about NDIS supports can be easily understood by all participants, regardless of background.
Administered by the Department of Home Affairs, TIS National provides interpreting services to Australians who prefer to communicate in their native language. Its services are also available to businesses that have dealings with people who communicate in another language.
The Interpret/Translate registration group provides supports for three types of interpreting services:
- immediate phone interpreting
- pre-booked phone interpreting
- on-site interpreting
To access immediate phone interpreting services, NDIS participants and providers located in Australia can call TIS National’s operator at 131 450. The service runs 24/7.
To pre-book phone interpreting services, visit the TIS National website and fill out the online interpreter booking form. This is a good option for participants or providers who would like a firm appointment or who need assistance with uncommon languages.
On-site interpreting can also be booked via the TIS National website, which features an automated booking tool. The NDIS suggests on-site interpreting for:
- sensitive, complex, or time-consuming issues
- group meetings or interviews planned in advance
- situations in which phone interpreting is not appropriate
The NDIS also funds the Automated Telephone Interpreting Service (ATIS), which is available in more than 50 languages. Using this service, NDIS participants can access a phone interpreter without any assistance from the TIS National Contact Centre. This streamlines the process and saves participants time.